STRATEGY AND ORGANISATION CONSULTING
Connecting strategy, offer, organisation and the front line
Ownership transition, strategic repositioning, reorganisation, commercial redeployment: we work with mid-sized industrial and service companies at the moment key decisions are made, and we stay until the change holds on the ground.
OUR APPROACH
From diagnosis to implementation.
Diagnosis and recommendation
We analyse the offer, the organisation and performance with our GXP Value® method, and recommend the decisions to take, with priorities and a roadmap.
- Strategic and organisational audit
- Offer repositioning
- Organisation design, processes and data
Implementation
We work alongside your teams, from the executive committee to the front line, until the roadmap becomes the way people work.
- Roadmap management
- Change management
- Customer and employee experience
OUR METHOD
GXP Value® : six components, one global experience.
Culture
What the company believes, tells and rewards, and the gap between the brand it promises and the brand people actually experience.
Customer experience
Every journey, from first contact to after-sales, reviewed touchpoint by touchpoint. For example, loan journeys redesigned for all stakeholders, or policyholder and broker journeys harmonised and synchronised.
Employee experience
The same journeys seen from the inside: the tools, rules and pain points that help teams serve customers well, or get in the way. For example, a business school’s experience fully redesigned for students, faculty and partners.
Ecosystem
Suppliers, partners, networks, regulation and technology: everything outside the company that shapes its performance.
Operational performance
Processes, organisation and systems: lead times, breakdowns, duplication, and what they cost.
Offer value chain
From strategy to design, production and distribution: where the offer creates value, and where it loses it.
WHEN TO CALL US
Four situations we know from the inside.
Ownership transition or new shareholder
Supporting the change in governance and preparing the future with the new leadership.
Offer repositioning
When the historical market declines: redesigning the offer, segmentation and brand.
Reorganisation
Redesigning organisation, processes and management to support growth.
Growth and commercial redeployment
Revitalising sales, structuring key accounts and the network.
REFERENCES
They have trusted us.
Large groups, mid-sized companies, institutions and local authorities, in France and abroad.
Attila · Automobiles Peugeot · Bel · BNP WM · Bpifrance · BPCE · Caisse des Dépôts · CentraleSupélec · Christofle · CNAM · Comptoir Général de Robinetterie · Crédit Agricole CIB · Emerson · ESSCA · Givenchy · Groupe SEB · Hachette Livre · KEDGE · Natixis · Peugeot Motocycles · Polymont · Renault Trucks · Saint-Étienne Métropole · Sciences Po · SNCF Réseau · Société Générale · Solvay · Stormshield · Thales
TEAM
Two partners, two complementary backgrounds.
Christophe Chaptal
Managing Partner – strategy, offer and organisation
Former executive in industrial groups and mid-sized companies: strategy, offer, organisation and operations.
Isabelle Macquart
Managing Partner – strategy, organisation and operations
20 years in banking, investment and insurance. Lean Six Sigma Black Belt, processes, information systems and data.
Let’s talk about your situation.
A first 30-minute conversation, with no commitment, to see whether and how we can help.